Terms of Service:

1. Acceptance of Terms: By accessing or using our website, you agree to be bound by these Terms of Service.

2. User Conduct: You agree to use our website for lawful purposes and to not engage in any conduct that could harm our website or any other users.

3. Intellectual Property: All content and intellectual property on our website is owned by us or our licensors. You agree not to use any content or intellectual property without our prior written consent.

4. Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party websites, and your use of those websites is at your own risk.

5. Limitation of Liability: We are not liable for any damages arising from your use of our website or any errors or omissions in our content.

6. Termination: We reserve the right to terminate your access to our website at any time for any reason.

7. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of Missouri, USA.

8. Health Information and Reviews: By submitting reviews, demographic information, or other health-related content, you acknowledge that this information will be displayed publicly (unless marked as anonymous) and may be used by other users to make healthcare decisions. You represent that you have the right to share this information and that it does not violate any third-party rights or applicable laws.

9. User Consent and Data Control: You explicitly consent to the collection, storage, and display of your health-related information as described in our Privacy Policy. You retain the right to modify or delete your information at any time through your account settings, subject to reasonable processing times and data retention policies.

10. Prohibited Content: You agree not to submit any content that contains personally identifiable health information of others, medical advice, or information that could be construed as medical diagnosis or treatment recommendations. All content must be based on your personal experiences only.

Privacy Policy:

1. Information Collected: We may collect personal information such as your name and email address when you use our website.

2. Health-Related Information Collected: We collect demographic and health-related information including activity level, age range, and amputation details when you complete your patient profile. This information is used to provide context for your reviews and help other users understand your experiences. You may choose to submit reviews anonymously, in which case your personal identity will be hidden while your demographic information remains visible for statistical purposes.

3. Review and Content Data: When you submit reviews, we collect your written experiences, ratings, and selected tags. This content may include personal health journey details and treatment experiences. You control whether reviews are posted anonymously or with your name attached.

4. Use of Information: We use your personal information to provide you with our services and to communicate with you about our website.

5. Use of Health Information: Your health-related information and review content is used to: (a) display your reviews with appropriate demographic context, (b) aggregate statistics for prosthetist profiles, (c) help other users find relevant information, and (d) improve our service. We do not use this information for medical purposes or to provide medical advice.

6. Disclosure of Information: We do not disclose your personal information to third parties without your consent, except as required by law.

7. Data Sharing and Third Parties: We do not sell, rent, or trade your personal or health-related information to third parties. We may share aggregated, anonymized data for research or statistical purposes. In the event of a business transfer, merger, or acquisition, your information may be transferred as part of our business assets, subject to the same privacy protections outlined in this policy.

8. Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

9. Security: We take reasonable measures to protect your personal information from unauthorized access or disclosure.

10. Data Security and Protection: We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure authentication through Clerk, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Cookies: We may use cookies to personalize your experience on our website and to track usage information.

12. Data Retention and Deletion: We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Upon deletion, we will remove your personal information from our active databases within 30 days, though some information may be retained in backup systems for up to 90 days for disaster recovery purposes.

13. Your Rights and Choices: You have the right to: (a) access and review your personal information, (b) correct inaccurate information, (c) delete your account and data, (d) opt out of certain data collection, (e) export your data in a portable format, and (f) withdraw consent for data processing. To exercise these rights, contact us through the methods provided below.

14. Children's Privacy: Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

15. International Users: If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our service, you consent to the transfer of your information to the United States.

16. GDPR Compliance: Our services are intended for users in the United States. We do not target or market to EU users.

17. California Privacy Rights: If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to:

    • Know what categories of personal information we collect and how we use it.
    • Request access to the specific personal information we have collected about you.
    • Request deletion of your personal information.
    • Request correction of inaccurate personal information.
    • Receive your personal information in a portable format.
    • Opt out of the sale or sharing of your personal information (we do not sell or share your information).

    To exercise these rights, please contact us at hello@live-bionic.com. We will respond within 45 days as required by law.

18. Categories of Personal Information We Collect:

    • Identifiers: name, email address.
    • Demographic information: age range, amputation level, activity level.
    • Internet or device information: cookies, usage data.
    • User content: reviews, ratings, and feedback.

19. Changes to Privacy Policy: We reserve the right to change this Privacy Policy at any time. If we make any material changes, we will notify you by email or by posting a notice on our website.

20. Notification of Changes: We will notify you of any material changes to this Privacy Policy through email notifications and prominent website notices. Your continued use of our service after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

21. Contact Us: If you have any questions or concerns about our Privacy Policy by texting or emailing from the footer of this webpage.

22. Privacy Inquiries and Complaints: For questions about this Privacy Policy, data practices, or to exercise your rights, contact us at hello@live-bionic.com. We will respond to your inquiry within 30 days. If you believe we have not addressed your concerns adequately, you have the right to contact your local data protection authority.